Not just Cox Mobile but service from Cox in general

Let me start, I have been a loyal Cox customer for over 10 years.   I have rarely had a complaint until the last few months.

  It started when we had to move due to renovations at our apartment in March.  I called Cox and arranged a moving date.  I was told that our new apartment was Cox ready.

  The day of the move came and the technicians came to move us over to the new apartment.  First, the techs seemed unsure of what they were supposed to do.   They said everything was set up and left 

 It was about a month later, we finally started getting into a routine.  I went to use the Home life app and I couldn't log in.  Another technician came who had to call someone else.  We were never set up with Homelife. Three hours late and being charged for a service that was never set up and we got Homelife and a $75 charge to install the service.  That finally got resolved 

  Next issue: I got an email from Cox that my address was wrong on my Cox Mobile bill.  I was going to lose service.  Why wasn't this charged in March?  It is now May.

 My roommate had health issues and one phone wasn't cutting it.  We called to get a new line and phone.  The woman said that she could get me a Samsung phone for free due to a promotion anda $21.  Shipping fee.  When the email came it wasn't a Samsung but a cheaper phone.  After 3 hours, we finally got a Moto G like mine and a $32 shipping fee - note the price change and 2 day wait to get a refund.

  I used to say that I love Cox due to the great customer service. Coworkers would tell me horror stories but I thought they were pulling my leg. Lately, we have Google fiber and Verizon trying to get my business. I am starting to consider whether I should be looking at them especially in light of Cox being taken over by Spectrum which has a worse reputation for customer service than Cox.  Being charged fir a service that was never installed in our new apartment and all the other issues is frustrating.  I am putting this down so maybe Cox can get their customer service straightened out before they lose more customers.