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terryschaffer's avatar
terryschaffer
New Contributor
3 months ago

Long time Cox internet; But New Cell service; Horrible! Want to cancel!!

I took advantage of a cell promo from Cox. I needed a new device and had the new Samsung S25 ordered and shipped. After getting it I took it directly to the store to make the switch over. Jesus Gutie...
HeatherS's avatar
HeatherS
Moderator
3 months ago

Good morning, terryschaffer. I am sorry this transaction left you feeling this way. We value your loyalty and truly want you to be happy with your products and services. You can either return to a Cox store location to request the removal of the mobile phone from your account or you can call and speak with an Account Specialist in our Retention department. You can reach them directly by calling Retention Monday - Friday: 8 am - 8 pm and Saturday 9 am - 6 pm at 1-888-438-6673 Option 5.