Forum Discussion

nareshgolla's avatar
nareshgolla
New Contributor
15 days ago

Did anyone receive an IPhone 16 Pro from Cox?

Did anyone receive an IPhone 16 Pro from Cox?

  • owenthered1's avatar
    owenthered1
    New Contributor

    It wasn't getting the phone that is the problem just the total mess with a credit on the trade in phone.  neither the 3 departments at cox or the 2 at asurion can figure out why asurion voluntarily cancelled the trade in and is send the device back.  Sadly I will be going to another carrier if it isn't resolved since they received the device last month.

    • ColleenD's avatar
      ColleenD
      Moderator

      owenthered1  Since your concern is account specific I would recommend sending us an email so we can take a look, and if necessary, get your inquiry in the right hands. 

      • owenthered1's avatar
        owenthered1
        New Contributor

        I have spent an hour on the phone or more with multiple cox and asurion personnel.  All I get is this silly stupid stuff that makes me want to cancel cox internet and cell because neither company can pay the little $165 trade in that they promised.  Also, using Verizon for cox mobile doesn't

        work as good as att...

    • nareshgolla's avatar
      nareshgolla
      New Contributor

      Calls and chat didn’t help as much. I wonder if the emails will help.