WiFi app is dead
Been going round and round with various "techs" and nothing is working. After getting a new (to me) router, I set it up with split 2.4G/5G SSIDs and everything was working as intended. However, after a Cox tech came to the house to troubleshoot a flaky connection, the Cox WiFi app stopped working. He told me I probably needed to update it; this did not help. I can see the connections but can't make any changes.
So I tried the old-school way of logging directly into the modem via 192.168.0.1. After have to hard-reset the modem due to a changed admin password, I finally got in today. However, almost all of the current WiFi settings are completely locked out, claiming that I need to use either wifi.cox.com or the app. I sent this via the tech support email, and here's the response:
I can certainly understand your concern with having to use an app for your Wi-Fi settings and we do appreciate your feedback in regards to this concern.
At this time, you must use the panoramic Wi-Fi app for those features when dealing with a panoramic Wi-Fi gateway (modem + router). I am truly sorry for any inconvenience that this may have caused.
Cox Social Media Support Specialist
Does this sound like a competent response? Why in the hell was wifi.cox.com removed? How does a company as large as Cox allow a single point-of-failure to something this important?