Forum Discussion

LindaLov's avatar
New Contributor
5 years ago

Why does my email switch to "Not Secure" when I open an email?

When I sign in to email, the connection is secure, but as soon as I open an email it shows "Not Secure".    I followed some help links which told me I need to make some changes in my settings, but I don't know where to find the place to make the changes.  This is worrisome to me because I use email for all of my paperless billing and payments.

2 Replies

  • Bruce's avatar
    Honored Contributor III

    How are you signing into email...browser or client?  If you're using an email client, what is it?  What is reporting "Not Secure?"

    If you're using WiFi with a good encryption standard (WPA2), you would be well-protected from snoopers.  In addition, if you've changed your encryption key from the manufacture's default, you're better protected.  In addition, again, if you're using a good encryption key (upper, lower, numbers, specials, 12+), you're even more better protected.

  • bearone2's avatar
    Contributor III

    "need to make changes", i see it when i log into cox, click on the "how to/more link) to set up.