Forum Discussion

noOtherOption's avatar
noOtherOption
New Contributor
6 years ago

Unable to send email on android overseas

I've seen this question asked a million times but not answered. In a foreign country (the Netherlands, Belgium, the Czech Republic, Italy, ...) Connected via WIFI or 4G, doesn't matter.  Sendin...
email
uniquename's avatar
uniquename
New Contributor
6 years ago

Thank you, "noOtherOption". I think you are the first --- of hundreds (?) of cox users who have complained about not being able to send cox mail from outside the U.S. ---  to include the CXBL error message along with the "strange" IP address 146.20.112.67.

I get the same message and 146 ip address when i try to send email from Portugal to my family in the U.S.

It seems that the cox email setup is routing your mail sent from Belgium, Netherlands, etc. and my email sent from Portugal to that 146 ip address.

My notes in this thread from your forum post are an attempt to get Cox to get skilled email technologists to look into how this strange routing could be happening.

Hopefully someone can "fix" the Cox email system so that their traveling customers can send mail to their family and friends back home without jumping thru too many hoops ... like that Captcha robot-checking that shows an array of fuzzy images that are usually a fuzzy mess on my cell phone's small screen. What a frustrating mess that is.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hi Uniquename, for more information regarding the Cox Email error codes, please refer to our website here:

    www.cox.com/.../email-error-codes.html

    Cox uses Spamhaus to identify IP Addresses as not meeting our policy. For additional support, we encourage you to visit Spamhaus:

    www.spamhaus.org/.../

    For further assistance, please reach out to us on Facebook or Twitter. -Kevin M. Cox Support Forum Moderator