Tv on contour app with in home wifi
Even with my tablet connected to my in home wifi the contour app thinks I am not on it and wont let me watch certain channels, I just signed up with cox again after leaving them 3 years ago and am re...
Forum Discussion
Thanks Kevin, I do appreciate it, but I must say I am curious, (not trying to sound like a Dish spokesman either) but with that app, there are no restrictions, no limits, the app connects directly to the box in one's home over the internet, and you can then watch anything, anywhere, anytime as long your device has cell service, anything you can see at home, you can watch anywhere, no "in home" restrictions, no fox regional restrictions, it is very nice, no additional apps needed,
I did not know prior to signing up with Cox again that the contour dvr is cloud based, generally speaking I am not a fan of cloud based tech, but that's a different discussion for a different time.
Thanks again for your reply, I look forward to someone reaching out to me about the camera, the smart bulb and door sensor work fine in the app, just the camera is the problem.
I will check out the article you linked on the wi-fi, and I did figure out the issue with the app, my email is tied to 2 different cox accounts, but the user name is different, my app was logged into the other account, so even though I was on my wi-fi, I was logged into the other account.
Bigb63, I appreciate the opportunity for working letting me work with you on this. In regards to the Cloud-based DVR service, this is not a requirement. In other words, we do offer a Contour 2 system with a hard drive. However, one distinct advantage to our cloud-based DVR system is the ability to access 4K content through Netflix and YouTube apps. Please feel free to reach out to us directly, should you have any further issues. -Kevin M. Cox Support Forum Moderator
KevinM2...so how does one determine what hardware we have Cloud/hard? Does it show up on the bill. Is there a price difference and what are the other differences than Netflix and Utube? I don't use either option.
- The Contour 2 wireless receivers are different for the following reasons:
1.) No coaxial cable is required for the wireless receivers, as they communicate with the modem
2.) Cloud-based DVR service. Meaning, if you have to swap out receivers for any reason, all content is stored on a virtual cloud, as opposed to a hard-drive (with the hard-drive, all content would be lost)
3.) The ability to stream in 4K for Youtube and Netflix
If you'd like, we can take the opportunity to go over your account services in greater detail. To get started, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
