Forum Discussion
Karen_R
6 years agoFormer Moderator
@jfleming116 Hello Jfleming116,
Thank you for reaching out to Cox Forum Support. We have an additional layer of security on the account when accessing the account from outside of the US. Please send an email to cox.help@cox.com with your full name, street address, and username then we can assist with access. Please provide the information listed below in your email. Thanks
What Country is the Customer Located in?
User ID that cannot log in:
IP address (You can get this from http://whatismyip.com)
Is this IP address issued via DHCP or is it static?
Karen
Cox Forum Support
Thank you for reaching out to Cox Forum Support. We have an additional layer of security on the account when accessing the account from outside of the US. Please send an email to cox.help@cox.com with your full name, street address, and username then we can assist with access. Please provide the information listed below in your email. Thanks
What Country is the Customer Located in?
User ID that cannot log in:
IP address (You can get this from http://whatismyip.com)
Is this IP address issued via DHCP or is it static?
Karen
Cox Forum Support
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