After you reactivate a User ID/email address, you must open Cox.com using a web browser and sign in with the User ID you just reactivated. Accessing email via third-party email software is not enough to keep a User ID active.
Here are the steps to reactivate a User ID that has been “locked for inactivity”:
Log into your Cox.com account with your Primary User ID.
From the My Account page, click View My Profile.
Click the Users & Email Accounts tab.
Locate the User ID with the inactive email account and click Modify User.
Choose Reactivate Email Account.
A window will pop up asking you to confirm you want to reactivate the email account.
Click Reactivate Email Account.
You will see a green checkmark and “You've successfully reactivated this user's Cox Email account” message.
Click Save Changes.
Note: Saving changes require that a Recovery Email address be saved for the User ID being reactivated. If necessary, enter a Recovery Email address and click Save Changes.
You will see a green checkmark and “Your changes have been updated successfully” message.
Using a web browser, go to www.cox.com.
Log in with the reactivated User ID.
Have you logged into cox.com using each of your reactivated email addresses?