Time to change
We have been LOYAL cox customers for over 38 years. Always paid our bill on time and the only problems we ever had was an occasional outage when it rained. Two things happen about two months ago. We ...
Forum Discussion
I'm having issue now 2 1/2 weeks same issue. 3 techs later still the same. N no suggestions were given. Just not fixed. I think it's the latter in ans to your question. I don't have option if different svc provider. Cox only. Are u in tidewater area of VA?
Hello tfuertes and Unhappy User,
I am truly sorry that you have been having ongoing service issues. We want our customers to be happy with our service. I understand that it is hard when there are service issues.
@Tfuertes
The Homelife service and deigning total care package (Cox Complete Care) should not cause any issues with the cable service. When installing the Homelife service, the signal should have been checked to ensure that it was able to support your services. My team and I would be happy to check into what's going on with the service. Can you email us at cox.help@cox.com with your name, address, and a link to this thread?
@Unhappy User,
It sounds like you have been through a lot with the ongoing issues that you have had. I show that you have posted under other threads as well. We would like a chance to investigate what's going on with the service. Please email my team when you have the opportunity.
Tiffany R.
Cox Support Forum Moderator
I am truly sorry that you have been having ongoing service issues. We want our customers to be happy with our service. I understand that it is hard when there are service issues.
@Tfuertes
The Homelife service and deigning total care package (Cox Complete Care) should not cause any issues with the cable service. When installing the Homelife service, the signal should have been checked to ensure that it was able to support your services. My team and I would be happy to check into what's going on with the service. Can you email us at cox.help@cox.com with your name, address, and a link to this thread?
@Unhappy User,
It sounds like you have been through a lot with the ongoing issues that you have had. I show that you have posted under other threads as well. We would like a chance to investigate what's going on with the service. Please email my team when you have the opportunity.
Tiffany R.
Cox Support Forum Moderator
