Sign In Error
Keep getting a sign in error for my Cox account when trying to access the ABC news app. Ongoing for weeks now. Used to allow me to sign in easily in the past. “Sign In Error. We Are experiencing te...
Forum Discussion
Have you tried deleting cox.com cookies?
I haven’t. I’m not real familiar with cookies; but from what I understand, it saves info on browsers that you use. I use Google’s browser but it’s certain apps that aren’t letting me sign in through Cox so I’m not sure if that’s related or not. Maybe it is, I don’t know enough about them though if you could explain more why that would be the case. I can’t find a way to delete Cox cookies without deleting all cookies I’ve used with Google browser so I don’t want to delete all of them if it’s unrelated. I will try it though as last resort if I can’t figure it out with Cox or the app providers that aren’t working. Regardless, thank you for your suggestion.
You don't need to delete all cookies because that could impact other websites you visit. If you only delete cox.com cookies, only Cox websites will be affected.
When cookies are deleted, they're automatically re-created the next time you visit the website, unless you block cookies. Cox websites require cookies, so don't block them. Deleting cox.com cookies will force you to re-authenticate with your Cox credential. It can act as a reset. Even if it doesn't fix your issue, it won't hurt anything.
Delete cox.com cookies
- Open the website where you're getting the sign in error.
- Click the "View site information" icon (left of the address bar).
- Click "Cookies".
- Highlight "cox.com" and click "Remove" at the bottom.
- Click "Done".
Verify third party cookies aren't blocked.
- Click the "View site information" icon (left of the address bar).
- Click "Site settings".
- Click "Security and Privacy"
- Click "Cookies and other site data".
- Click "Allow all cookies".
- Close browser.
- Re-try sign in.
If that doesn't fix the issue, you can block third-party cookies if you want.
Let us know the results.
On my phone, that lock icon isn’t clickable, but it is on my desktop computer; so I went through the steps on my desktop, but still no luck when trying to sign in to the non working apps. Also, on my phone I use the app “Google” as my default browser not “Chrome” like on my desktop. I did, however, download Chrome on my phone and lock icon isn’t clickable.
I researched how to delete cookies with Google and all that pops up is about how to do it through Chrome. After tinkering with the Google browser, I clicked my profile icon, Settings, Privacy and Security, History, Cookies, Clear, and it only brings me to an option to “Clear All” cookies from the Google browser.
Maybe the “Google” browser is correlated to my “Chrome” and it doesn’t make a difference deleting cookies on one or the other. But, like I stated above, I did delete Cox.com cookies on Chrome on my desktop and as far as I got on my phone, I found a way to Clear All cookies on Google browser which I did not click yet because I only want to delete the cox cookies.
Chrome is the Google browser, i.e. Google Chrome.
It won't really hurt anything if you delete all cookies. Cookies will automatically be re-created the next time you access the respective websites. You'll have to re-authenticate to some of them.
If you want to delete ALL Cox cookies and ONLY Cox cookies, here's how to do that with Chrome:
- Click the three vertical dots in the upper right of the browser.
- Click Settings.
- Click Security and Privacy.
- Click Cookies and other site data.
- Scroll down and click See all cookies and site data.
- Enter cox in the Search cookies box at the top.
- Click Remove All Shown.
This will delete more cookies than necessary to address your issue, but it's a way to ensure that all relevant Cox cookies are deleted without deleting all cookies.
You'll have to re-authenticate with your Cox credentials the next time you access various Cox websites such as this forum, watchtv, email, etc.
Unrelated: Microsoft Edge settings icon is three horizontal dotsupper right.
