Forum Discussion

Dschill's avatar
Dschill
New Contributor
7 years ago

Relaying Not Allowed Error with Multiple Cox E-Mail Accounts

I have 2 cox.net e-mail accounts because I like to use "account #2" just for e-mails to my running club.  Ever since we had to change the SMTP server from 25 to 465 I get intermittent error messages.  The latest thing I get is the common

'550 5.1.1 <emailaddresshere> relaying not allowed'

error message.  I can send e-mails back and forth from my 2 cox.net e-mail accounts no problem.  But I get this error message if I try to send a test message to my gmail account (i.e., outside the Cox domain).

One strange thing is that I configure both cox.net e-mail accounts in Outlook to use the same SMTP 465 port.  But after I get the error message from "account #2", sometimes the SMTP setting on that account automatically gets changed back to 25.

Do I need to have different SMTP server settings on the 2 accounts?  When I called Cox about this, they said all they could do is tell me what the correct "single account" server settings should be (which I already know from the e-mail notices I got) and they said if that doesn't work I should contact MIcrosoft.  There is NO WAY this is a Microsoft problem.  Everything was fine before Cox changed the server settings.

Grrrrrrrrr...

  • DannyS's avatar
    DannyS
    Moderator
    7 years ago
    Hello Dschill, Thanks for contacting us and with the new email client we have. People were required to make changes in their Outlook settings and were required to login to our site and change your password for all changes to take affect. Please visit https://www.cox.com/residential/special-offers/secure-email.html and verify your setting, even re-entering the information if the current information appears correct already. Once all changes have been made login to myemail.cox.net and change your password. Please wait 30 minutes as the server has to process any changes prior to anything being able to process. Also verify no messages are in your outbox on all devices and if found, please move them to another folder prior to making these changes as well. If you still have issues once these changes are made, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.
  • Dschill's avatar
    Dschill
    New Contributor
    7 years ago

    DannyS, I'm aware of this and followed the instructions to change my server settings, etc.  Please re-read my original post.

  • DannyS's avatar
    DannyS
    Moderator
    7 years ago
    Hello Dschill, If you have reset passwords on both accounts. Try outgoing server port 587 with TLS/SSL enabled. Please let me know if that works for you.
  • Rick18's avatar
    Rick18
    New Contributor
    7 years ago

    I have att.net mail and have been successfully accessing it with Eudora email client through my Cox cable connection.
    Outgoing mail through the Cox server is failing, returning a "relaying not allowed" message.  Please help me resolve this issue.

  • Allan's avatar
    Allan
    Moderator
    7 years ago

    @Rick18,

    We do not have a way to support Eudora or third party email accounts. I would suggest checking in with Eudora support or with att email support for assistance. 

    Thanks,

    Allan - Cox Support Forums Moderator.

  • What_URL_do_I_n's avatar
    What_URL_do_I_n
    New Contributor
    7 years ago

    I have been having this problem for months now and it seems to fall on deaf ears with Cox. I see a lot of other people are having the same issues. I have done those steps others say to do and the email would open intermittently on sparse occassions but the same problem still persists. I have not been able to my email on my Windows operating system Laptop utilizing Chrome, Edge, Firefox and Opera for weeks now.  The only place I have been able to open my webmail is on my iPhone which appears to be un-effected.  Cox is aware the new web-mail is flawed and yet they still have done nothing about it and have not reverted back to the old system until they can fix it's glitches. 

  • Allan's avatar
    Allan
    Moderator
    7 years ago

    @What URL do I need to go to to get the Cox Security Suite Plus

    I have responded to your main post requesting additional information.

    Thanks,

    Allan - Cox Support Forums Moderator