Forum Discussion

Voytek's avatar
Voytek
New Contributor II
7 months ago

How to Use Cox e-mail Transitioned to Yahoo via Outlook ...

Just learned the details on how to do this - the instructions in e-mails we are getting are insufficient. Setting up yahoo account via link will only get you to the browser-based e-mail platform.  ...
PHONE NUMBER IS DISCONNECTED
Anesti33's avatar
Anesti33
Contributor

Folks, Yahoo! Mail has a native mobile app for you to use. If you insist on using third-party apps, then you should anticipate ongoing headaches, poor user experience, and limited feature sets. IMAP is a wonderful Internet standard that permitted any client to connect to any server, in theory. The reality today is far different.

Cox Email was different -- they provided a custom webmail interface that provided all features, and they willingly interoperated with third-party clients, rather than develop and publish one of their own. I would say that Cox was committed to this interoperability, because theirs is a telecommunications service, connecting disparate devices and OSes to the same network.

Yahoo! Mail will be best experienced through their own interfaces. The app publishers such as Google and Microsoft also operate top-tier email services, and while they provide mechanisms for you to consolidate your mailboxes in a single interface, they are not committed to interoperability or feature support, and an app password is merely a workaround for obsolete apps that refuse to support modern authentication frameworks. Beware.

beachhill's avatar
beachhill
New Contributor II
6 months ago

Interesting information. Thanks!. Is this an opinion of yours, or is this a true reality? I am not any sort of techie, so I can't say yea or nay about what you just posted. If it is true then Cox has let down a lot of loyal Mac users. I am thinking of contacting a web.com that used to be Dotster and see if I can have my own web page and associated email address. I will then have to go and update all of my contacts, which I really, really, don't want to do. I just really like Apple's "Mail" app on my laptop. it's simple and always has been reliable. I don't need a lot of bells and whistles, just something that is reliable, filters out a lot of spam and is secure. I don't know what to do. I spent five to six hours on the phone with a Yahoo tech and can only receive email, but have to use a Google server to send out email. I don't like having to go onto a browser to use Yahoo mail on my Mac laptop because there IS no dedicated app for laptop Mac OS. And I do not like the iOS app on my iPad. Don't know what to do. I'm 76 and fed up with all of this continual change.

  • LisaH's avatar
    LisaH
    Moderator
    6 months ago

    Hi beachhill. I will be glad to help you with the issue you are having with MacMail on your computer using cox.net email address after it transitioned to yahoo. Here is the information for the server settings for your outgoing mail. Before changing the settings, please make sure that you remove all emails out of your outbox. Then change the outgoing server settings to the following:

    Outgoing Server - smtp.mail.yahoo.com

    • Port - 465 or 587
    • Requires SSL - Yes
    • Requires authentication - Yes

    Your login info

    • Email address - Your full email address (name@cox.net)
    • Password - whatever password you changed it to when you migrated to yahoo
    • Requires authentication - Yes

    If you still have an issue after this, please contact us via Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

    • beachhill's avatar
      beachhill
      New Contributor II
      6 months ago

      Thank you, Lisa! A problem may be that I use quite an older Mac laptop—Late 2013 running under OS 11. 7.10. — Big Sur. I don’t receive any more updates from Apple because I suppose my laptop is just too outdated. But it still works for my purposes, although I worry every time I do on-line banking because of the lack of continual security updates. Anyway, the Yahoo tech fellow, tried as he might after “taking over” my laptop was unable to change the smpt setting. The window is prefs, etc. just wouldn’t come up. So I don’t know what to do. I’m also afraid of contacting Yahoo again for fear that they will mess things up so that I will not even be able to receive email, let alone send out. The tech said that they are having a lot of trouble with Apple’s “Mail” and “Outlook” during this transition.  And I am so afraid of moving everything over to a new Mac laptop that uses Apple’s  own microchips now. I use a graphics program the develpers say may not continue to support future Apple OS updates. But it’s the email that is essential right now. I will try to contact you, though. Again, thank you for wanting to help me out. — Paul

      • pike's avatar
        pike
        New Contributor
        6 months ago

        you are 100% correct!  with mac mail, you are unable to change the incoming mail setting since it "thinks" that it is a cox server when you put in the cox email address, so it chooses the cox email server rather than the yahoo mail server that must be used.  has anyone found a workaround for this? following the instructions provided does not work because of this.