Not showing up
By far the worst customer service I have ever experienced. Over the past 90 days I have had a 5+ day outage of fiber and a 8 hr outage with no communication. Today 8-7-24 I had a scheduled appointmen...
Forum Discussion
Well, bad customer service is a technical issue. I was supposed to have an appointment between 8-10 this morning, and it's now 3 PM. No way to contact the tech. Customer service said they would send the tech a message, but they are just adding notes to the ticket for the tech. They also confirmed the ticket is still pending. That means the tech is not going to see those messages till they acknowledge the ticket. Customer service also informed me there is no way for them or I to contact dispatch to get an eta. I usually install my own stuff, but I do not have the equipment to install fiber. I have never had a good experience with you all touching anything of mine. That is why all of my equipment is my own. I unfortunately still have to deal with you all for the ONT. Worst support ever.
Hi tomwithnell, we are happy to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Please provide us the name on the account with the complete service address and a link to this thread so we can get started. Thank you,
Just sent a DM on twitter and no reply.
Hi tomwithnell, we answer all DM's in the order we receive them, I apologize for the wait and appreciate your patience,
