Forum Discussion

Mitchella's avatar
Mitchella
New Contributor II
8 months ago

Not receiving verification code emails new Yahoo mail

After transitioning to yahoo mail, Social security.gov verification emails are not received on the web nor my desktop app.  Yahoo tech blamed the government, while I think the SSA probably could tell...
CurtB's avatar
CurtB
Honored Contributor
6 months ago

The missing emails could be in either your "Spam" or "Trash" folder.  If you don't see these folders in Yahoo!mail, click the button.   You need to open those folders to check for new email because Yahoo doesn't indicate unread messages in them. 

  • dlkimbro's avatar
    dlkimbro
    New Contributor II
    6 months ago

    Tried still didn’t get it. I even tried their filters to allow anything that has a .gov in the domain. Got nothing. If anyone else is getting email thru yahoo from the social security please let us know how. Thanks 

    • NicholeC's avatar
      NicholeC
      Moderator
      6 months ago

      Hi dlkimbro,

       

       

      I'm sorry that you're not receiving from a specific sender. You may consider reporting the issue to Yahoo's support team so they look into any issues with the domain or filters. I apologize for the trouble.

      • Mitchella's avatar
        Mitchella
        New Contributor II
        6 months ago

        I originally reported the problem to tech support and was assured it wasn't Yahoo but the rep claimed he reported it.  The rep was self-assured and, at best, smug.  It hasn't been solved, Social Security Admin flatly blames Yahoo and I think they're right.   Shameful for all the finger pointing and lack of quality tech support.