Forum Discussion

barry777's avatar
barry777
New Contributor
2 years ago

Not Allowed to Use

Why is it that I am not allowed to use the app as a Straight Up internet customer? Thanks
DRVEGAS's avatar
DRVEGAS
Valued Contributor

Which app?

barry777's avatar
barry777
New Contributor
2 years ago

I just took a screen shot of the app message using my phone.

the message says "Straightup customers do not have access to to the cox app"

  • DRVEGAS's avatar
    DRVEGAS
    Valued Contributor
    2 years ago

    Now I'm getting "we are experiencing technical difficulties please try again later" 🤔

    • Darkatt's avatar
      Darkatt
      Honored Contributor
      2 years ago

      It should be working .What device are you trying to use it on?

      • DRVEGAS's avatar
        DRVEGAS
        Valued Contributor
        2 years ago

        It's an intermittent issue.  It usually works but it's not working today for some reason.  I'm using my cell phone.

  • DRVEGAS's avatar
    DRVEGAS
    Valued Contributor
    2 years ago

    Try updating the app or uninstalling and reinstalling.