We have tried multiple platforms. Laptop computer, Kindle tablet, iPad,2 different iPhones. All have same issues.
Kris....on your keypad, type s, to toggle the SAP(secondary sound). There is a icon next to the lwr rt gear that shows other options and a ? will open a display of shortcuts. Just go back and forth and sometimes wait for the Resume screen. This subject is somewhat old and often discussed, but various markets are still getting it. Different channels occur for different folks....ESPN, 7(ABC) 9(KCAL), CNN....some folks don't get no problem when using watchtv.cox.com, weird. What channels did it happen to you?
ESPN. (All), Fox Sports (all), Disney, local CBS & Fox,
If you don't mind saying, where are you located? It could be helpful if customers having this issue would post their location to help in determining the Cox markets where this is occurring.
We are in Phoenix
From SoCal, currently ESPNHD(15) needs the s toggle but I get English. CBS (2) has failed in the past, but seems to be working. & (ABC) seeing E:60 is Zero sound but English after toggle. I do not get Spanish on most of my failures....must be the market. So what to do for those that use the computer or cell. The temp shortcut s or video browser (if available, sometimes triggers). If you have to have it at all costs, you need to open a ticket with the Cox help desk. CurtB and others have seen this issues on so many questions.....cross your fingers because Cox has made some problems go away. TNT (18) use to fail for me.
