Forum Discussion

Barbara_Ross's avatar
Barbara_Ross
New Contributor
6 years ago

No sound using Contour on some channels

In using Contour on my iPad and iPhone, I can't get a full screen shot with sound.  The picture is good, but the sound cuts out after about 8 seconds.

If I minimize the screen size, the sound returns.  Random channels have the problem, but the one I watch most is NBC.

I've talked to 3 COX tech support people with no resolution.

This started about 14 hours ago.

Please help!

  • Allan's avatar
    Allan
    Moderator
    6 years ago
    Hello Barbara. Please reinstall the app and see if that helps. Also, what is the model of the iPad and iPhone. Lastly, what IOS are you currently running? Thanks. -Allan Cox Support Forums Moderator
    • guapo7us's avatar
      guapo7us
      New Contributor
      2 years ago

      I was having the same issue. I changed the"Language Settings" "Audio Options" from English to Spanish and then back to English and got sound. Weird but it worked!