Forum Discussion

John2222's avatar
John2222
Contributor II
6 years ago

No Contour audio for two channels in home

We have Contour 2 DVR service in our home, and sometimes watch TV on several iPads in the kitchen or other rooms.  Works fine except that on channel  KCAL9 and Channel 18 TNT in Los Angeles area ther...
Mufffie's avatar
Mufffie
New Contributor
6 years ago

I noticed last week that I could get ABC7 in Los Angeles but every time they showed a commercial for ABC there was no audio...all other commercials were fine with audio.  Now the audio is completely gone for that channel...Video is there but no sound.  

What's up with that Cox???

  • ekhawaii's avatar
    ekhawaii
    Contributor
    6 years ago

    I tried SoCal channel 7, ABC7 and you are correct...no sound or even stuck.  Channel 9 also gave me trouble, but 2 (CBS), 4 (NBC) did not...at least at this time.

    Use your keyboard and type s.  The s is a shortcut for "secondary Audio" issue that has been written about in this forum.  I'm guessing its back as an issue.  COX did fix this for some of our local stations like CNN and TNT a week or so ago....even across different markets.

    I thought the COX fix worked, but they never said how and what went wrong.  Open the icon next to the Gear at the lower rt.  The Video Description has also brought sound back on occasions.  Type ? to get a list of shortcuts when you are viewing a station..  Shame on you COX, the problem just affects selected channels, and is not just a switch or bit-on/off.

    • Mufffie's avatar
      Mufffie
      New Contributor
      6 years ago

      Thanks EK...I'll give it a try 

      • Mufffie's avatar
        Mufffie
        New Contributor
        6 years ago

        Well...  that was a no go.  Still NO sound.   I tried KTLA channel 5 and same, same.  

        This is ridiculous !!  I pay a lot to COX monthly and get this *** service..perhaps it's time to start looking around ...

    • Mufffie's avatar
      Mufffie
      New Contributor
      6 years ago

      Thanks Jonathan...i'll give this a try as well

    • Mufffie's avatar
      Mufffie
      New Contributor
      6 years ago

      Hey JJ...  that was a no go also

      Any other ideas?   It's getting a bit ridiculous ...  I pay you guys a lot of money for *** service.