No chat transcripts since January 24
Every time I contact Cox's customer support via chat, I always select the "email transcript" option and enter my email address. The last time I received a transcript of my chat was January 24, but I ...
Forum Discussion
Hi MozeyTown,
I am sorry to hear that you haven't been getting the chat transcripts. This is the first I have heard about that particular issue. We would be happy to take a look into this with you though. To do that, we ask that you email us at Cox.help@cox.com with your service address and a link to this forum thread.
David
Cox Forums Moderator
I am sorry to hear that you haven't been getting the chat transcripts. This is the first I have heard about that particular issue. We would be happy to take a look into this with you though. To do that, we ask that you email us at Cox.help@cox.com with your service address and a link to this forum thread.
David
Cox Forums Moderator
