Forum Discussion

CompSCI's avatar
CompSCI
New Contributor
2 years ago

New Ubiquiti USG-PRO-4

Hello...

I just swapped out my router USG-3 for a USG-PRO-4...

Now - I keep getting an error when trying to watch channels on the Cox Contour APP:

Please connect to your home WiFi network

Due to licensing agreements, some content can only be viewed on your home WiFi

I am on my home network...  WIRED and/or WiFi...  Same error...

The only change was the router...




contour
  • MichaelJ's avatar
    MichaelJ
    Moderator
    2 years ago

    Hello CompSCI, 

     

    Are you experiencing any issues using other apps?

     

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 years ago

    What modem are you using? If you are using a Cox WiFi modem, and connecting a router to it, then make sure you are connecting to the SSID of the Cox Modem to stream. 

    However.... First, and I apologize for not noting this, Power off the router, reboot the modem, wait for it to come online, THEN power up the router, and test it?