Forum Discussion

Hatoff's avatar
Hatoff
New Contributor
4 years ago

Netflix and Amazon films stalling repeatedly and requiring that we re-start

We sure don't seem to be getting our money's worth from Cox when films repeatedly buffer and send us a message of problems the service is havingm then blithely tell us  "to try again later."  Any t...
  • ChrisJ2's avatar
    ChrisJ2
    4 years ago
    Hi, Hatoff.

    If you are streaming directly to your television (ie, bypassing the cable box) then this could be a wifi issue. I might suggest repositioning your router as small corrections can go a long way towards correcting wifi-related speed problems. It is best to make sure that the modem/router/gateway is placed in a central location in your home. Even if this is not always possible, when it comes to streaming, you will want to make sure that you limit the walls and objects that are between your devices and your modem/router/gateway and use a wired connection whenever possible. Also, you will want to ensure the router is elevated off the floor as high as you can manage and away from speakers, TVs cordless phones, etc...After you have repositioned the device, reset it so that it can analyze the wifi and change to a cleaner channel, and retest. Let me know if that helps and thank you for your patience.

    Thank you,

    Chris J.

    Cox Support Forums Moderator
MichaelJ's avatar
MichaelJ
Moderator
Hi Hatoff,

I am sorry to hear that you are experiencing any issues with buffering on Netflix or Amazon. Are you seeing the same issue with any other movie channels or with movies On Demand?

Thank you,

Mike J.
Cox Support Forums Moderator
Hatoff's avatar
Hatoff
New Contributor
4 years ago

You know, Mike, we don't stream on Demand. We just want to watch Prime or Netflix for our film club. Others in the group reportedly don't have this problem.

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    4 years ago
    Hi, Hatoff.

    If you are streaming directly to your television (ie, bypassing the cable box) then this could be a wifi issue. I might suggest repositioning your router as small corrections can go a long way towards correcting wifi-related speed problems. It is best to make sure that the modem/router/gateway is placed in a central location in your home. Even if this is not always possible, when it comes to streaming, you will want to make sure that you limit the walls and objects that are between your devices and your modem/router/gateway and use a wired connection whenever possible. Also, you will want to ensure the router is elevated off the floor as high as you can manage and away from speakers, TVs cordless phones, etc...After you have repositioned the device, reset it so that it can analyze the wifi and change to a cleaner channel, and retest. Let me know if that helps and thank you for your patience.

    Thank you,

    Chris J.

    Cox Support Forums Moderator
    • Hatoff's avatar
      Hatoff
      New Contributor
      4 years ago

      We moved our router from the top of the tv to table level beside the tv. That actually worsened the intermittent shutdowns.

      Does Cox come out to replace an old router?

      Thanks in advance,

      Julie

      • Allan's avatar
        Allan
        Moderator
        4 years ago
        @Hatoff, I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com so we can look into this issue further for you. -Allan, Cox Support Forums Moderator.