Just received this email from Social Media Support Specialist, Latitia: "Thank you for your patience while I looked into how we might assist in this issue further. I regret we would need you to call in the next time this occurs, as this is the only way we can have someone troubleshoot the issue locally and in real time. As you know, should we submit the request we can not guarantee it will be reviewed immediately, for our submissions carry a possible 72 business hour response time. I know this isn't the answer you were looking to hear, and when/if it happens please try to call in to our technical support as soon as possible. Thank you again for reaching out to the Social Media Group. Should you have any other questions or concerns, my team is available 24/7."
The next NBA game scheduled on ABC is Saturday at 7:30pm Central. Schedule someone to call me or give me a direct number to call to troubleshoot.
I've tried calling technical support and I always get the same runaround... Unless there is someone in my local market which familiar with the problem which can be contacted directly, IT'S A WASTE OF MY TIME AND YOURS. They can't duplicate the problem cause they are outside the Oklahoma city market, the want me to reinstall the Contour App, want me to reboot my computer, modem, router, etc, or they want me to flip the settings on SAP.
This problem has persisted since the end of January. If you can't find a resolution I'm going to start asking for refunds on my bill.
I understand this situation is different than most you deal with. A problem you a can predict on a time schedule… but it seems that someone, somewhere should be able to figure this out!!!
With the NBA playoffs coming soon, there are more and more games broadcast on ABC. Hope we're not still having this conversation then.
