During the Oklahoma City vs Cleveland game, the audio feed switched from English to Spanish. Closed captions are in English, so are the commercials! I've tried to switch the SAP but it's grayed out. The broadcast is fine on my Contour TVs. My provider is Cox Oklahoma City. What gives??

IS ANYONE ELSE EXPERIENCING THIS SAME PROBLEM? PLEASE LET COX HEAR FROM YOU!!!

It's been three months and still all NBA games shown on ABC are STILL IN SPANISH on the Contour App!! Tried to watch Golden State vs. San Antonio yesterday... STILL IN SPANISH!! When are you going to fix this???? If I had known it was going to take this long I would have started learning to speak Spanish back in January!!!!

I'M SO SICK OF REPORTING THIS PROBLEM AND HAVING THE SUPPORT PEOPLE ASK THE SAME QUESTION... "IS SAP TURNED ON?" READ THE HISTORY OF THE ISSUE BEFORE YOU ASK ME ANYTHING!!! BEGINNING TODAY I'M INCLUDING THE SR. VP & REGIONAL MGR OF COX COMMUNICATION, CENTRAL REGION, PERCY (EDITED BY ADMIN) IN ALL MY CORRESPONDANCE. I CAN'T BELIEVE THAT THE SUPPORT TEAM THOUGHT IF THEY WAITED LONG ENOUGH, BASKETBALL SEASON WOULD BE OVER AND THE ISSUE WOULD DISAPPEAR!! WELL GUESS WHAT, IT'S NOT JUST NBA GAMES ON ABC... IT'S BIGGER THAN THAT!!!! WE'LL SEE IF MR. KIRK CAN LIGHT A FIRE UNDER YOUR ****!!!!

Hi GPW, If you're still experiencing an issue with the any of the channels' audio broadcasting in Spanish on the app, please uninstall and reinstall the Contour app. Let us know if the issue continues.

MaryF said:Hi GPW, If you're still experiencing an issue with the any of the channels' audio broadcasting in Spanish on the app, please uninstall and reinstall the Contour app. Let us know if the issue continues. I don't get it!! Watching NBA on ABC basketball games today and they're in Spanish AGAIN!! No other ABC/ESPN programs are in Spanish. SAP is grayed out. It must be the feed from ESPN but who do I report it to? It's only on the Contour App... the Television feed is fine.

NBA on ABC broadcasts are in Spanish on Contour App

43 Replies

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GPW
New Contributor III
IS ANYONE ELSE EXPERIENCING THIS SAME PROBLEM? PLEASE LET COX HEAR FROM YOU!!!
GPW
New Contributor III
It's been three months and still all NBA games shown on ABC are STILL IN SPANISH on the Contour App!! Tried to watch Golden State vs. San Antonio yesterday... STILL IN SPANISH!! When are you going to fix this???? If I had known it was going to take this long I would have started learning to speak Spanish back in January!!!!
- 2ztapley
  New Contributor
  I am ALSO having this problem. It is extremely frustrating having to watch NBA Playoffs in Spanish. Cox, you need to figure this out.
  - MariaL
    Moderator
    Hi 2ztapley, Let us look into this. Please email our team at cox.help@cox.com with this post, your full name and complete address. Maria L. Cox Support Forum Moderator
- LisaH
  Moderator
  It is difficult to troubleshoot live broadcast after the fact. Please email us at cox.help@cox.com as soon as you see this happening so that we can get someone to look into this. - Lisa
GPW
New Contributor III
I'M SO SICK OF REPORTING THIS PROBLEM AND HAVING THE SUPPORT PEOPLE ASK THE SAME QUESTION... "IS SAP TURNED ON?" READ THE HISTORY OF THE ISSUE BEFORE YOU ASK ME ANYTHING!!! BEGINNING TODAY I'M INCLUDING THE SR. VP & REGIONAL MGR OF COX COMMUNICATION, CENTRAL REGION, PERCY (EDITED BY ADMIN) IN ALL MY CORRESPONDANCE. I CAN'T BELIEVE THAT THE SUPPORT TEAM THOUGHT IF THEY WAITED LONG ENOUGH, BASKETBALL SEASON WOULD BE OVER AND THE ISSUE WOULD DISAPPEAR!! WELL GUESS WHAT, IT'S NOT JUST NBA GAMES ON ABC... IT'S BIGGER THAN THAT!!!! WE'LL SEE IF MR. KIRK CAN LIGHT A FIRE UNDER YOUR ****!!!!
MaryF
Former Moderator
Hi GPW,

If you're still experiencing an issue with the any of the channels' audio broadcasting in Spanish on the app, please uninstall and reinstall the Contour app. Let us know if the issue continues.
GPW
New Contributor III
MaryF said:
Hi GPW,

If you're still experiencing an issue with the any of the channels' audio broadcasting in Spanish on the app, please uninstall and reinstall the Contour app. Let us know if the issue continues.

I don't get it!! Watching NBA on ABC basketball games today and they're in Spanish AGAIN!! No other ABC/ESPN programs are in Spanish. SAP is grayed out. It must be the feed from ESPN but who do I report it to? It's only on the Contour App... the Television feed is fine.
MarkM1
Former Moderator
GPW,

To verify if there is an issue with the ESPN feed, would you try going to the ESPN app & watching the same game on their app? We would like to see if there is the same Spanish feed there. To use their app, you will need to use the primary login for your Cox account. Please let us know what you find.
GPW
New Contributor III
I've have installed the ESPN app as you requested. The ESPN feed works properly. The Cleveland vs Boston game is in English on the ESPN app, Spanish on the Contour App.
JonathanJ
Former Moderator
@GPW

On the app go to menu drop down then scroll to the setting ( gearbox next to contour) turn on SAP and preferred language set to English.
GPW
New Contributor III
HAVE YOU READ MY PREVIOUS POSTS? SAP IS GRAYED OUT.
JonathanJ
Former Moderator
@GPW

To the right of SAP, there's a button. Are you able to slide it then turns blue then underneath select preferred language?