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Shel28's avatar
Shel28
New Contributor
12 months ago

Max will not Connect to Cox

I watched Max just fine on Wednesday, on Thursday I went to watch and had to re-sign into the Max app. I chose "sign-in with provider" and chose Cox. Logged in using my main email that the billing is attached to. Just keep getting an error that Max cannot confirm or connect to Cox. It's now Sunday and same. Cox claims they are perfect and there are no issues. 

I've tried it with my Firestick on my TV, the app on my phone, the website on my computer... Nothing works. 

Anyone else having issues?

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  • Hi Shel28,

    We’d be happy to investigate this issue. Please email our team at Cox.Help@cox.com with this post, your full name, and your complete address.

    Maria
    Cox Support Forum Moderator