It looks like a recent update to the Cox Panoramic WiFi Application is no longer compatible with many smartphones out there.

Here's the chat I had with Cox tech-support:

Hi! I'm Oliver, the Cox Virtual Assistant. Please type a question below. You can type Live Agent any time to reach one of my human colleagues. Below are a few examples of things you can ask.

How do I complete my self activation?What's my balance?I want to order service.

Today

Message from Visitor.

The last update to the Panoramic Wifi Application makes it no longer compatible

Message from Bot.

I'm sorry I didn't understand what you wrote. Could you please try rephrasing your request?

Message from Visitor.

problem with the Panoramic Wifi Application

Message from Bot.

Based on what I understand, here are some options. You can also try entering a new phrase.

How do i fix my panoramic WiFiWhy can't I use the Panoramic Wifi app?

Message from Visitor.

Why can't I use the Panoramic Wifi app?

Message from Bot.

Make sure you have the following when signing into the Panoramic Wifi app.

• A mobile device or tablet with iOS version 11.0 or later or Android 6.0 or later.
• To sign in, use your Cox primary user ID and password.

Chat Now

Message from Visitor.

Chat Now

Message from Bot.

I'm connecting you with a live tech support agent.

Chat started

Message from Agent.

Hi! My name is Marlene C. and I'm happy to help you.

Message from Visitor.

Hi Marlene. It appears that Cox updated the Panoramic Wifi App to make my smartphone device unsupported

Message from Visitor.

This looks to have happened in the last few days

Message from Agent.

I'm  sorry about that and  will certainly do some  checks for you

Message from Agent.

Who do I have the pleasure of  speaking with?

Message from Visitor.

My name is John Libbe

Message from Agent.

nice  to meet you John 

Message from Visitor.

same here.....FYI, my device is running Android 6.0.1

Message from Agent.

thanks for that info

Message from Agent.

what exactly happens when you try to sign in to the app?

Message from Visitor.

I cannot open the app on my smart phone. It hangs up and times-out after a minute or so

Message from Visitor.

I tried to uninstall and reinstall

Message from Agent.

thanks for that update 

Message from Agent.

 are you able to log on using any other device 

Message from Visitor.

I can use my computer, which works just as before

Message from Agent.

okay

Message from Visitor.

Google Play won't offer me that particular app from Cox

Message from Agent.

I'm  taking a look into this  for you

Message from Visitor.

Thanks....FYI...I installed the generic Cox app earlier today, which has broad functionality. (ver. 3.11.0.404)

Message from Visitor.

That app provides access to Panoramic wifi, and when I selected, it switched me over to Google Play Store to download the Panoramic Wifi Application. That interface actually showed an error message to the affect that my device was not compatible...

Message from Agent.

that's for that update 

Message from Agent.

 also based on the checks  done it would appear a thoughyour device  is  not compatible 

Message from Visitor.

It worked fine until a couple days ago. Can you recommend a work-around for me that won't requirem me to replace my perfectly good and otherwise state of the art device?

Message from Agent.

 some checks 

Message from Agent.

I'm  doing some  checks 

Message from Visitor.

thanks!

Message from Agent.

:)

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Message from Agent. :)

This is what being hung-up on looks like in a chat.