Forum Discussion

helmant's avatar
helmant
New Contributor
3 years ago

In the app, does it make sense that if I log out, face id will not work to log back in, even when it is selected to use face id?

Every time I go into the Cox mobile app on my iPad with ipados 15.6, I have to sign in and then click yes to using face i.d., then send a text code for verification. The only way face i.d. works is t...
helmant's avatar
helmant
New Contributor
3 years ago

No that doesn’t work. From what I can tell “remember me” only keeps your userid, not your password (at least it better not). If you log out….face id should log you back in.

Allan's avatar
Allan
Moderator
3 years ago
Hello. Do you currently have two-step verification activated on your account? -Allan, Cox Support Forums Moderator.