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Excellent - glad it was of help! I did ask Yahoo to provide this info in the e-mail announcing the transfer but sure it looks like they did not do this. E-mail is actually misleading in terms "if you want to keep using this platform". I can see Cox not being familiar with Yahoo processes - but they should have learned these steps before - not like they did not have enough time 😉!
I am not able to give you a 'Like" for some reason. Cox, it seems, has completely abandoned any interest or assistance in this so-called "transition". We are out flapping in the wind on our own now no matter how many years we were loyal customers. Now, we at the mercy of Yahoo techies. I spent five hours with one of them--a nice fellow--on the phone, but he wasn't completely knowledgeable about what absolutely needs to be done. I still can't send mail our using Yahoo's server, although the fellow made it so that I can received Cox.net email on my Mac laptop using "Mail". For some strange reason I can sent out mail using Googe's server and iCloud. I want to contact them again, but I'm afraid they'll mess up even what I am now able to do.
- Voytek14 days agoNew Contributor II
I had the same problem with one of my Cox emails. This is what I did to solve this problem after 2 hours with Yahoo Techs who indicated it may be an Outlook issue:
- I have used Windows "Repair online" feature for Office (2016) via lower left corner Microsoft Icon, right mouse button, Apps and Features (first item).
- I have renamed the file with issue as xx_old.pst in the Outlook Files folder in My Documents
- I have created new file with the same email address xx.pst using Account Settings in Outlook, Data Files, Add menu item
- I have added the xx_ols.pst to the Outlook Folders the same way. This way I can move any email from old to the new email folder in Outlook.
This fixed "unable to find recipient " message I was getting when trying to send any email out from that address.