Forum Discussion

adigiand's avatar
adigiand
New Contributor
25 days ago

Homelife cameras and equipment all disabled

I now have the newer audio style camera for my Homelife. I can’t add it to Homelife. there is no problem with the wireless access, it shows on the network, has audio / video recording access on the tv and WiFi app. However I cannot add it to the Homelife app. The app still lists old cameras that aren’t even on the network anymore (not just disconnected) - they all show as Communication Failure on the main screen and are listed in disabled / greyed color in the Manage Devices and I can’t remove them. As you can see some even show up as Online

 

1 Reply

  • Hi adigiand. It appears that you need help from the Cox Homelife Team, who  is available via phone at 1-877-404-2568. Thanks, Lisa, Cox Support Forums Moderator.