Forum Discussion

adigiand's avatar
adigiand
New Contributor
5 years ago

Homelife app says “No media. There is no media recorded on the selected date” in the Overview section

Recently my Homelife app does not list any videos in the Overview section. All camera screens on both the iPhone and iPad apps say “No media. There is no media recorded on the selected date”. Updatin...
Becky's avatar
Becky
Moderator
Hi Adigiand, thanks for your post! The Cox Homelife team has been investigating this issue for several days. The is no estimated time of repair, but please know we are working to restore full functionality as quickly as possible. -Becky, Cox Support Forums Moderator
D0N's avatar
D0N
New Contributor
5 years ago

Resurrecting the thread to ask if this is still being investigated?  My cameras quit reliably detecting motion on Aug 31st.  I recently realized my motion sensor has not been functioning in the last 30 days.

If I put the motion sensor in test mode I can trigger motion (light for from Amber to red).

  • BrianM's avatar
    BrianM
    Moderator
    5 years ago
    The original issue has been resolved already. It sounds like you are experiencing something specific to just your system. I would recommend speaking with our homelife team at 1-855-446-5970.

    Brian
    Cox Support Forum Moderator
    • D0N's avatar
      D0N
      New Contributor
      5 years ago

      Interesting, this started prior to my touchscreen being replaced with the current model, as I had an original, but that didn't fix it.  I'll check into it.