Homelife App - Security Camera Not Loading

I was told it is a known issue and that there is an update for the app in beta testing. Hope it will resolve it. Cox told me the issue is with the web browser/video driver. They specifically mentioned Androids. Not sure why it doesn't work on your iPad, it may be due to the web browser you are using (I think Cox said Chrome has a known issue.) It works on my iPhone 7 (no Chrome running on my iPhone), albeit there are times when it doesn't want to load and I have to close the app out 100% and restart it. You might want to make sure your iPad OS and Homelife app are up to date, sign out of Homelife app, restart iPad then sign back into app. And also check what browser you are using, Cox mentioned using Internet Explorer as a possible fix. Not guaranteed to work but worth a try. Here is the work around I came up with if you are interested. In Homelife app make 2 separate rules. (Don't combine them in 1 rule. When I did that it didn't work.) Rule 1 = when camera detects motion send text alert to your phone Rule 2 = when camera detects motion save image. In this case on both the Android and iPhone I get a text alert that there is motion, then I go into the app and can see the still image of what is happening. Caveats: You can only save 50 images per day. So you may need to go into the touch panel and reduce the camera sensitivity. But even at low sensitivity mine triggers when the tree branches move in the wind or bugs fly by the camera. So I delete the images from the app after I look at them, if the images are not important. At the end of the day Cox will reset and delete all images saved unless you've bumped up your subscription to the service that provides additional recording time and space. You just need to be ready to manage the volume of pictures. Now my problem is trying to find the images and videos captured from the camera on the Touch Panel. I was told I could but can't seem to find them on the Touch Panel. Portal and smart phones yes...Touch Panel no. Hopefully the app update fixes this. Good luck