Forum Discussion

MilkyWay's avatar
MilkyWay
New Contributor
5 years ago

HBO MAX

This is the message im getting when trying to sign into HBO MAX "It appears that your Cox subscription does not include HBO Max, or that you are attempting to sign in without the Primary Accoun...
DustinP's avatar
DustinP
Moderator
5 years ago
Hello,

If you're not currently subscribed to HBO through your Cox Account, then you may sign into My Account www.cox.com/residential/home.htmland and below TV click upgrade service to add HBO, or subscribe through the Contour 2 receiver. Once the subscription is added, you may sign into HBO website or App with your Cox primary credentials.

Dustin
Cox Forum Support Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    What are the Cox Primary credentials nowadays?  It used to be an email address, but is it now just the user ID only?

    • Allan's avatar
      Allan
      Moderator
      5 years ago
      @Bruce, The primary credentials is essentially your primary login for the account. -Allan, Cox Support Forums Moderator.
      • Bruce's avatar
        Bruce
        Honored Contributor III
        5 years ago

        Okay.  I just wanted to help the OP.