Forum Discussion

Cory24's avatar
New Contributor
6 months ago

Getting stuck adding account to Mobile app

Hello I am getting stuck trying to add my cox email back on to my new phone.   It keeps looping with the "Re-enable sign in, since my screen lock changed" message over and over again, I unable to setup my cox email on my mobile phone.     I do everything it asks for with the new screen lock security and Microsoft Authenticator app but it just keeps going in the same loop.   

Any help appreciated.

2 Replies

  • Darkatt's avatar
    Honored Contributor

    Is it an android or IOS phone? Are you using the default mail app on phone or did you install outlook?

    • Cory24's avatar
      New Contributor

      Hello Darkatt, I am using Android, I just deleted my account then changed my password and I was able to get my email on my phone again.    Thank You for your help!!  😃