Forum Discussion

tsbergman's avatar
tsbergman
New Contributor II
3 months ago
Solved

FoxNews Watch stopped working on Cox Internet

Until recently, I was able to bring up the FoxNews app on my mobile device and click watch.  Other than some minor issues with the federated SSO, it worked fine and I could stream FoxNews.  

Now, I can't even start a stream.  Nothing.  I just get the spinning status in the app.  The app does not even switch to the video streaming page.

I know the app works because I can move my wifi connection to a mobile phone and use my mobile carrier, which happens to be Cox Mobile, and  the stream starts.  It also works on my Verizon mobile I use for work.  I tested it on both.

I switch back to my wifi and it does not work.  I have no other issues with streaming on my wifi.  The smart TV works, my ipad streams Prime and Max perfectly.  The only thing not streaming is FoxNews.

Is anyone else having a problem streaming FoxNews over Cox Internet?

The only other thing that has changed is my cable modem.  Several months back I swapped out the Cox provided Cisco modem that included a phone line for an Arris Surfboard which has been working well.  I moved off the land line to a Cox Mobile and loving it by the way.  I honestly don't recall if the FoxNews Watch feature stopped working when I made that switch or understand wny a cable modem would be the culprit. This feels like an issue between Cox and Fox.  Something is not connecting through a complex maze of network devices serving internet traffic but it does work on Cox Mobile.  Weird but not completely surprising.  My guess the the Cox Internet is a much older and different set of infrastructure and there might be some issues that Cox Mobile use don't experience.

I can say over the last three months or so, there have been Internet service disruptions but things have been relatively stable recently.  For a while, NFL football was flat out immpossible to use but has improved to "annoying" to watch.  Not quite the quality streaming experience I am used to from Prime video.  Cox Internet servcie distruptions were common for a while, espeically off hours on weekends, but things are back to normal for about the last month or so.  I work from home and rely on Cox Internet for work, that part has been nearly rock solid. Just a hicup a couple times a year and I am not complaining about that at all.  

WHile the service is not perfect it is pretty dang good, the FoxNews Watch feature is completely broken on Cox Internet, at least for me.



 

  • D'oh!  I am humbled.  I am an IT professional, and I didn't think of that simple and effective fix!

    In this order:

    I deleted the app from my iPad

    power it off, complete shutdown (not shut a sleep mode but the swipe the button to the right power off)

    I power it back on where you have to hold the power button down for three seconds to get the Apple icon

    Download, reinstalled the app

    Bingo, Watch work right out of the gate.

  • Hello, tsbergman. I understand how frustrating it must be that you cannot watch videos on the Fox News app while connected to your in-home WiFi on your mobile phone. I just downloaded the app on my Android phone which is connected to my in-home WiFi network and I am able to watch the videos. You may want to try uninstalling the app and reinstalling it on this specific device then restarting your phone to ensure all connections are new and fresh. For account-specific support, you can reach the Social Media Support Team on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at  https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it. I understand you created this post to reach out to other customers for their input so I'm leaving it here for that purpose. It only felt right to provide the contact information for my team as well in case you would like our direct assistance. We are always happy to help. 

    • tsbergman's avatar
      tsbergman
      New Contributor II

      D'oh!  I am humbled.  I am an IT professional, and I didn't think of that simple and effective fix!

      In this order:

      I deleted the app from my iPad

      power it off, complete shutdown (not shut a sleep mode but the swipe the button to the right power off)

      I power it back on where you have to hold the power button down for three seconds to get the Apple icon

      Download, reinstalled the app

      Bingo, Watch work right out of the gate.