ESPN APP gives error "this channel is not part of your TV package"

Question

I am signed into the ESPN app on my firestick using my COX credentials yet when I try to view a program on ESPN or ESPN2 using the app it tells me that this is "this channel is not part of your subscription".

Ive tried uninstalling and reinstalling the app along with trying the app on my phone but continue to get the same error.

marial · Answer

Hi Dan Stewart,

We can certainly investigate this issue for you. Please email my team at cox.help@cox.com with this post, the account holder’s name, and your complete address.

Maria 
Cox Support Forum Moderator

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