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Eddie005's avatar
Eddie005
New Contributor
8 years ago

Email Error when sending

I started getting a weird error today when I attempt to send an email. 

Server error: 550 5.1.1 relaying not allowed. I also can not get my email to send at all on my new android phone, can receive though. Had to set up gmail to be able to send. Whats going on with Cox email all of a sudden. 

 

17 Replies

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  • StephanieS's avatar
    StephanieS
    Moderator
    8 years ago
    Eddie005

    Please check your outgoing mail server and make sure the port number is set to 465 with the SSL box is checked. Port number 25 for outgoing mail is not secure, so we aren't using it anymore.

    StephanieS
    Cox Support Forums Moderator
  • Eddie005's avatar
    Eddie005
    New Contributor
    8 years ago

    Hi, I did check and set the server and port settings a month or so ago when you sent out the email advising us to do so. I did check those settings before making this post and they are still correct. I just attempted to reply to an email and am still getting the same error. I also can not get my android phones to connect to the server to send. Don't know what you have changed lately but it is messing up a lot of folks email.

  • smintz's avatar
    smintz
    New Contributor
    8 years ago
    Cox doesn't care. They change settings without testing. Many people are having issues
  • Allan's avatar
    Allan
    Moderator
    8 years ago

    Hello Eddie005,

    What do you have listed for the smtp server address? 

    Thanks,

    Allan - Cox Support Forums Moderator

  • Eddie005's avatar
    Eddie005
    New Contributor
    8 years ago

    Still having issues with Cox email I can not reply or forward an email. This has been going on a month now and is totally ridiculous considering the amount of money I pay cox each month. They are not even responding anymore. Hey Cox, what does it take to get something done to fix this, I need to be able to replay and forward emails.

  • DustinP's avatar
    DustinP
    Moderator
    8 years ago
    Eddie005,

    Are you getting an error when sending and forwarding from myemail.cox.net or when sending from Cox webmail?

  • StephanieS's avatar
    StephanieS
    Moderator
    8 years ago
    Eddie005

    Please send an email to: cox.help@cox.com and include the username that you're having trouble sending email with. It's important that that username is in active status. I can check it for you or you can check it on our website by logging in with the primary username and password. Please add a reference to this forums post if you go ahead with an email.

    StephanieS
    Cox Support Forums Moderator
  • Eddie005's avatar
    Eddie005
    New Contributor
    8 years ago

    Hi Stephanie

    I tried to send you an email per your request but it wont go. I get the error copied below. This was starting a new email not a reply so the issue is getting worse.

    Your message did not reach some or all of the intended recipients.

     

          Subject:     Email Issues

          Sent:  3/5/2018 7:32 PM

     

    The following recipient(s) cannot be reached:

     

          'cox.help@cox.com' on 3/5/2018 7:32 PM

                Server error: '550 5.1.1 <cox.help@cox.com> relaying not allowed'