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debbie102's avatar
New Contributor
3 years ago


We have a new DVR, I had 3 or 4 recordings from yesterday this morning. This afternoon started to watch and they weren’t there. Was on chat with an agent. He asked for my info, said thanks and I waited 6 minutes for another reply and never got one. I never had this problem before. Why am I paying for a DVR service that deletes. 

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  • Hi debbie102,

    We'd be happy to investigate this issue and address your concerns; however, we will need some additional information in order to do so. Please email our team at Be sure to include this post, your full name, and your complete address. You can also reach out to us on Facebook and Twitter through the links below:

    Cox Support Forum Moderator