Forum Discussion

debbie102's avatar
debbie102
New Contributor
4 years ago

DVR

We have a new DVR, I had 3 or 4 recordings from yesterday this morning. This afternoon started to watch and they weren’t there. Was on chat with an agent. He asked for my info, said thanks and I waited 6 minutes for another reply and never got one. I never had this problem before. Why am I paying for a DVR service that deletes. 

  • MariaL's avatar
    MariaL
    Moderator
    4 years ago
    Hi debbie102,

    We'd be happy to investigate this issue and address your concerns; however, we will need some additional information in order to do so. Please email our team at cox.help@cox.com. Be sure to include this post, your full name, and your complete address. You can also reach out to us on Facebook and Twitter through the links below:

    www.facebook.com/.../
    https://twitter.com/CoxHelp

    Maria
    Cox Support Forum Moderator