Forum Discussion

Shamika_D_'s avatar
New Contributor
5 years ago

Customer Service complaint

I've been a Cox Customer for a couple of years now and I called to have my services downgraded because of my finances at the moment. The customer service rep was so condescending in his tone, he lied about pricing, and didn't even bother to help or clear up any misunderstanding I had. I never planned on cancelling all my services but long story short because of his egregious nonchalant attitude I cancelled all services. If Cox does not retrain their customer service reps they will surely lose more customers.

1 Reply

  • KevinM2's avatar
    Former Moderator
    Hi Shamika, we're terribly sorry to learn about this unpleasant experience, and we thank you for your feedback.

    The purpose of the Cox Apps Forum is to allow customers to discuss technical topics related to Cox applications, including the Contour iPad application, Cox TV Connect, and Cox Mobile Connect with other customers. -Kevin M. Cox Support Forum Moderator