Forum Discussion

agentorange's avatar
agentorange
New Contributor II
12 months ago

Cox webmail blocking Surfshark?

Anybody else seeing this? Since the turn of the year I've been unable to access my Webmail using a laptop equipped with Surfshark. I've tried changing my apparent location to no avail. Clearing cooki...
  • WiderMouthOpen's avatar
    WiderMouthOpen
    12 months ago

    Can't you turn off your VPN when you want to check you email? Also, I wonder if this will change when the transition to Yahoo mail comes. RI and VA have already began.

    And it's not that Cox thinks your a hacker, they just want to make sure you are logging in the US and there are some DNS prerequisites that most VPN IP don't have. As for overseas, request a whitelisting of your IP for webmail access. See here.

agentorange's avatar
agentorange
New Contributor II
12 months ago

I'm sure the IT department of the DoD contractor I worked for will be pleased to hear that their use of a VPN is an indication of their hacking activities. 🙄

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    12 months ago

    Can't you turn off your VPN when you want to check you email? Also, I wonder if this will change when the transition to Yahoo mail comes. RI and VA have already began.

    And it's not that Cox thinks your a hacker, they just want to make sure you are logging in the US and there are some DNS prerequisites that most VPN IP don't have. As for overseas, request a whitelisting of your IP for webmail access. See here.

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    12 months ago

    FYI, it's not the DoD contractor they are worried about, it's the real hackers, who use the same VPN service, or use of vpn to hide their location. 

    Reminds me of what an old combat instructor of mine once said, "If someone wants to complain, they will find no shortage of things to complain about". 

    "Why do they block VPN's?" vs, "Why can't they do something to block those hackers?".