@castilloesme7, I have submitted a request to have our Homelife Escalations Team reach out to you regarding the issues you're having with one of your cameras. We're sorry to learn about this experience, and an associate should be reaching out to you within 24-72 business hours. Please don't hesitate to reach out to us at firstname.lastname@example.org, Twitter, or Facebook for further assistance. -Kevin M. Cox Support Forum Moderator
Our Cox Homelife Support is a 24/7 support and we've received an update from the ticket that this issue will most likely require a service appointment. Please reach out to our Cox Homelife support for further assistance with this issue. 1-877-404-2568.