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dleeper477's avatar
dleeper477
New Contributor
6 days ago

Cox Contour on Browser

I'm sharing this experience in the hope of helping others.  Date: Oct 12, 2024

Cox Contour on a Windows PC will not work with any browser on a 'live' or 'currently recording' show if a VPN is being used. The error message talks about home WiFi, but it's the VPN that causes the problem.  Fully recorded shows do work through a VPN connection. 

Cox Contour on a PC will not work with a Brave browser at all - the error message is useless. It used to work with Brave, but now it does not. 

Cox Contour on a Chrome browser does work, but Fox channels do not deliver any audio.  Why?  All other channels work. No error message offered - just failure. 

Cox Contour seems to work correctly only with the MS Edge browser.

  • DannyS's avatar
    DannyS
    Moderator
    5 days ago

    Thanks for your input regarding the access concerns.  It is true when attempting to access your account via VPN.  If the VPN is using a route that goes outside the US.  We do have security measures in place that will restrict access.  As for the concerns with audio on Fox.  We are aware of some customers finding this concern for some time and looking to have it corrected as soon as possible.  If we can assist you with any concerns that we may need to look into your account personally.  Please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance.  We are always happy to help.