Cox Contour App unable to login
I cannot login into the contour app on my phone. It allows me to enter my username and password but once I've it login, it goes to a white page and stays like that. Any advice?
Forum Discussion
Hi Reskri,
I was able to locate your account based on the email address you registered your Forums user ID with. I found an issue with the coding of your services. Please remove the app from your device. Restart the device. Reinstall the app on the device and log in again.
Maria
Cox Support Forum Moderator
I was able to locate your account based on the email address you registered your Forums user ID with. I found an issue with the coding of your services. Please remove the app from your device. Restart the device. Reinstall the app on the device and log in again.
Maria
Cox Support Forum Moderator
I've followed the above instructions and still have the same issue.
- Hello Reskri,
I see from above you mentioned the Contour App has been working on other devices like your Lenovo Tablet and your husband's Samsung S8, but not on the Samsung Galaxy S10e. Has your S10e device gotten passed the login with the Contour App before, and if so, when did you notice this issue getting the white page or error?
Dustin
Cox Forum Support ModeratorYes. I used to watch the app quite a bit on my phone before. Less than a week ago the app froze and then I couldn't log back in.
- Reskri,
With the issue only present on the one device, it would appear something within the device may be causing the App to not get passed this log in. Has your device completed any updates recently in May? I recommend confirming that your Samsung Galaxy device completed all necessary security updates. I understand you've attempted to uninstall and reinstall the Contour App on the device already, but how about uninstalling the App, completing a restart on the device, then re-install the Contour App?
Dustin
Cox Support Forums Moderator
