Cox Contour App unable to login
I cannot login into the contour app on my phone. It allows me to enter my username and password but once I've it login, it goes to a white page and stays like that. Any advice?
Forum Discussion
Hi Reskri,
Could you try uninstalling and reinstalling the Contour app?
Mary
Cox Support Forums Moderator
Could you try uninstalling and reinstalling the Contour app?
Mary
Cox Support Forums Moderator
Yes. I've tried several times and still getting the white page after trying to log in.
- @Reskri
Are you able to access watchtv.cox.com and what type of device are you using to access the app?
Jonathan J
Cox Moderatorwatchtv.cox.com reverts me back to the app which after entering username/password returns to a blank white page. I am trying to use it on a Samsung Galaxy S10e. The app works on my lenovo tablet and my husbands Samsung S8.
Now, I am getting the error message every so often.
- Hi Reskri,
I was able to locate your account based on the email address you registered your Forums user ID with. I found an issue with the coding of your services. Please remove the app from your device. Restart the device. Reinstall the app on the device and log in again.
Maria
Cox Support Forum Moderator
