Cox App
Modem shows resetting and will not clear, I am a fiber customer with symmetrical gig service. No docsis modem to reset. Latest app version is stuck in a cycle of unsuccessful modem resets :(
Forum Discussion
Hello KMDonlon,
You are correct. Your app will not reboot your ONT. Your ONT can not be rebooted like a modem. Your modem/router attached to the ONT can be rebooted. If you need help with your ONT or a signal issue you are experiencing. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S. Cox Support Forum Moderator
You are correct. Your app will not reboot your ONT. Your ONT can not be rebooted like a modem. Your modem/router attached to the ONT can be rebooted. If you need help with your ONT or a signal issue you are experiencing. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S. Cox Support Forum Moderator
How do I get the app to stop showing a reboot is in progress is my primary concern?
We will likely need to put a ticket in if an uninstall/reinstall of the app did not correct it. Please contact us through one of the ways listed above and include a link to this thread as well as your home address. - Brian
