Forum Discussion

KMDonlon's avatar
New Contributor III
5 years ago

Cox App

Modem shows resetting and will not clear, I am a fiber customer with symmetrical gig service. No docsis modem to reset. Latest app version is stuck in a cycle of unsuccessful modem resets :(

8 Replies

  • @KMDonion. I recommend reinstalling the app and see if that helps. -Allan, Cox Support Forums Moderator
    • KMDonlon's avatar
      New Contributor III

      Did not help. My wife's phone's app does the same thing. The issue is within your system as it is trying to reboot a modem that does not exist, I have an ONT

      • CrystalS's avatar
        Former Moderator
        Hello KMDonlon,

        You are correct. Your app will not reboot your ONT. Your ONT can not be rebooted like a modem. Your modem/router attached to the ONT can be rebooted. If you need help with your ONT or a signal issue you are experiencing. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at Provide us the name on the account with the complete service address with a link to this thread so we can get started.

        Crystal S. Cox Support Forum Moderator