Cox App "Unsupported User" error message
Recently I can't log in to my Cox App " Unsupported User. We are sorry, multi statement accounts do not have access to the Cox app at this time." What gives? Level 1 phone support as usual is a compl...
Forum Discussion
I have Cox TV/Internet...and I have a Cox phone line. Those come on separate statements and they have separate due dates. But they are all under one account. Multiple statements on one account.
Do you still get the TV/Internet/Phone bundle discount when you receive two statements? If not, why don't you bundle them and get the discount since you're using all three services anyway? And, one statement would solve your multi-statement issue.
Yes...I get the bundle discount. I’ve tried to get Cox to put it all on one statement and they tell me they can’t.
I'm sure Cox has a good reason why they can't get all of your services on one statement. Did they happen to tell you what it was? There's a difference between can't and won't. It's just the end result that's the same.
No explanation given. Just said “no.”
How did you communicate with Cox? Was it by phone, email or chat?
If you haven't already, you should contact cox.help@cox.com and ask them why Cox is unable to consolidate all of your services to the same statement. It's probably because of the different due dates and they just don't want to bill for a short cycle to sync them unless there's a good reason to do so. But, it's reasonable to believe they can do it, and they might do it if that would fix an error a customer is having with a Cox app.
