Cox App "Unsupported User" error message
Recently I can't log in to my Cox App " Unsupported User. We are sorry, multi statement accounts do not have access to the Cox app at this time." What gives? Level 1 phone support as usual is a compl...
Forum Discussion
I’ve been getting the same error for weeks now. I wonder if the problem is this...the message says the app does not support multi-statement accounts. I have Cox TV/Internet...and I have a Cox phone line. Those come on separate statements and they have separate due dates. But they are all under one account. Multiple statements on one account. I wonder if it’s as simple as the coders who wrote the app were not told that many customers have two different statements because that is how Cox treats phone vs TV Internet?
What say you Cox moderators?
I have Cox TV/Internet...and I have a Cox phone line. Those come on separate statements and they have separate due dates. But they are all under one account. Multiple statements on one account.
Do you still get the TV/Internet/Phone bundle discount when you receive two statements? If not, why don't you bundle them and get the discount since you're using all three services anyway? And, one statement would solve your multi-statement issue.
Yes...I get the bundle discount. I’ve tried to get Cox to put it all on one statement and they tell me they can’t.
I'm sure Cox has a good reason why they can't get all of your services on one statement. Did they happen to tell you what it was? There's a difference between can't and won't. It's just the end result that's the same.
