Cox App "Unsupported User" error message
Recently I can't log in to my Cox App " Unsupported User. We are sorry, multi statement accounts do not have access to the Cox app at this time." What gives? Level 1 phone support as usual is a compl...
Forum Discussion
@Frustrated long-time cox client
I apologize for the frustration you’ve been experiencing with your Cox services and I want to help. If you can email your full name and the street address on your Cox account, I’ll be happy to investigate.
Jonathan J
Cox Moderator
I apologize for the frustration you’ve been experiencing with your Cox services and I want to help. If you can email your full name and the street address on your Cox account, I’ll be happy to investigate.
Jonathan J
Cox Moderator
Same here. Called support and they told me it would be fixed in a couple hours. Still can log in. I’m tied of dealing with cox.
- @Darrell390
If you're still having an issue logging into the cox app please email the full address and full name to cox.help@cox.com, so we can take a closer look.
Jonathan J
Cox Social Media Support Specialist
