Cox App "Unsupported User" error message
Recently I can't log in to my Cox App " Unsupported User. We are sorry, multi statement accounts do not have access to the Cox app at this time." What gives? Level 1 phone support as usual is a compl...
Forum Discussion
I do not have more than one account and still get this error message. I called you support line on 11/27 and they told me they would have it fixed on my account and would call me back (you know where this is going. . . ). So, yeah. . .no callback and I still get this error three weeks later across multiple devices. And don't tell me to delete and re-install it. I did that also across my devices and still get that stupid error. I attempted to contact your chat support tonight and Juliana E. was nothing but a continuous frustration. So does the *** app work or not? I would expect to see more posting if it was a broke app issue. So whats the problem with my account then? You know, the one a support person said they would fix and call me back about three weeks ago?
@Frustrated long-time cox client
I apologize for the frustration you’ve been experiencing with your Cox services and I want to help. If you can email your full name and the street address on your Cox account, I’ll be happy to investigate.
Jonathan J
Cox Moderator
I apologize for the frustration you’ve been experiencing with your Cox services and I want to help. If you can email your full name and the street address on your Cox account, I’ll be happy to investigate.
Jonathan J
Cox Moderator
Same here. Called support and they told me it would be fixed in a couple hours. Still can log in. I’m tied of dealing with cox.
- @Darrell390
If you're still having an issue logging into the cox app please email the full address and full name to cox.help@cox.com, so we can take a closer look.
Jonathan J
Cox Social Media Support Specialist
