Forum Discussion

MojoGene's avatar
MojoGene
New Contributor
8 months ago

Contour Just Hangs and Hangs

Spent over an hour with Cox tech support on this with no success.  Here are the symptoms: when accessing watchtv.cox.com = the screen just hangs with the message "Contour TV Now connecting to your en...
  • CurtB's avatar
    CurtB
    7 months ago

    Accessing watchtv.cox.com with a desktop browser doesn't use the Cox app, so that can be eliminated as a cause.  Double check your desktop URL is correct.  The shortcut I use is: https://watchtv.cox.com/listings/

    Go to watchtv.cox.com settings and 'reset permissions' and disable all browser extensions.  Close the browser and try again from the desktop (using the same browser) while signed out from all other devices.  If you've done all those things, there may be an issue with your desktop PC.      

CurtB's avatar
CurtB
Valued Contributor III
7 months ago

Accessing watchtv.cox.com with a desktop browser doesn't use the Cox app, so that can be eliminated as a cause.  Double check your desktop URL is correct.  The shortcut I use is: https://watchtv.cox.com/listings/

Go to watchtv.cox.com settings and 'reset permissions' and disable all browser extensions.  Close the browser and try again from the desktop (using the same browser) while signed out from all other devices.  If you've done all those things, there may be an issue with your desktop PC.      

  • MojoGene's avatar
    MojoGene
    New Contributor
    7 months ago

    Eurika! It was the AdGuard extension. Can't believe that didn't occur to me. 

    • MojoGene's avatar
      MojoGene
      New Contributor
      7 months ago

      And, I didn't want to forget, thanks.

      • CurtB's avatar
        CurtB
        Valued Contributor III
        7 months ago

        "I love it when a plan comes together". - Hannibal Smith